Returns Policy

Please note our returns policy has been updated to reflect the 'The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013' which replaces the 'Distance Selling Regulations' and came into effect 13th June 2014.

We very much hope you will be happy with your products, however we do understand items sometimes need to be returned. We have therefore tried to make our returns process as clear and easy as possible. You can manage your returns under 'Your Account'. If for any reason you are dissatisfied with your product you must let us know within 7 days after delivery.

Our returns policy is in accordance with the 'Sales of Goods Act' and 'The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013' and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email returns@icpccomputers.co.uk.

For business customers please see: B2B Returns Policy

Time Period Unwanted Goods, Unopened as New Unwanted Goods, Opened Faulty Goods*
14 Days / Cancellation Period (UK & EU) A full product refund for returns unopened, as new. You are entitled to a full refund less any reduction in value due to excessive handling. You can return the item for EITHER a replacement, a credit towards an alternative or a full refund.
30 Days / Acceptance Period (UK) A full product refund for returns unopened, as new. We are unable to offer any reimbursement You can return the item for EITHER a replacement, a credit towards an alternative or a full refund.
31 Days - 6 Months We are unable to offer any reimbursement. We are unable to offer any reimbursement. You are entitled to a repair or replacement of similar age and condition of the faulty item.
6 Months + We are unable to offer any reimbursement. We are unable to offer any reimbursement. We are unable to replace items of this age; however the item may be covered by a manufacturer warranty. Please contact the manufacturer for more information on their warranty replacement services

Unwanted Goods - As New

If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request your returns number within 30 days of receipt. The goods must be in fully resalable condition when returned.

What do you mean by 'As New'?

  • the goods are unopened
  • the goods have not been used
  • software seals or manufacturers security seals are unopened
  • the goods are unmarked
  • the goods are in fully resalable condition

What will I get refunded?

the original full value of the goods returned

Will I get any delivery costs refunded?

  • we will refund the original delivery costs to a maximum value of the lowest cost standard delivery for the items you purchased
  • premium delivery costs will not be refunded

Unwanted Goods - Opened

If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request your returns number within 14 days of receipt.

You are liable for any diminished value of the goods resulting from handling, if in particular it goes beyond the sort of handling that might reasonably be allowed in a shop.

What type of 'handling' will affect the refund value?

  • opening or removing packaging
  • using the goods
  • breaking manufacturers security seals
  • marking or damaging the goods

Will I get any delivery costs refunded?

  • we will refund the original delivery costs to a maximum value of the lowest cost standard delivery for the items you purchased
  • premium delivery costs will not be refunded
  • the cost of returning unwanted goods is your responsibility

Goods Faulty - within first 30 days

If unfortunately your goods are delivered faulty or develop a fault in the first 7 days after delivery please log into 'your account' to raise a returns request giving us a description of the fault, together with the manufacturer case reference number (if you have one).

If the goods are tested faulty

You can either have a replacement, a credit towards another product or a full refund

If the goods are tested not faulty

You are responsible for any delivery or collection charges incurred

Goods Faulty - after 30 days and within 6 months

If this unfortunately should happen and your goods develop a fault after 30 days of dispatch please contact the manufacturer regarding a replacement as most offer product warranties and replacement services. You can alternatively return the product to us, however we reserve the right to return the product to the manufacturer for repair or replacement which may take time.

If the goods are tested faulty

You are entitled to a replacement unit of similar age and condition.
PLEASE NOTE : This means the replacement might not be a brand new unit

If the items are tested not faulty

You are responsible for any return delivery charges incurred

Goods Faulty - after 6 months and within warranty period*

If your item should develop a fault within the warranty period, you are entitled to a warranty repair from the manufacturer. Except for goods with inherent faults, we are unable to replace items of this age.

Please contact the manufacturer for more information on their warranty and replacement services

* None of the above conditions affect your statutory rights when goods are faulty due to inherent faults.

International Deliveries

Except for goods Dead on Arrival (See Dead on Arrival definition), all costs with regard to returning and replacing units will be the responsibility of the purchaser.

To raise a return request please see the returns section under 'Your Account'.
If you have any specific queries or comments regarding our returns policy please email returns@icpccomputers.co.uk